Start with the policy, before the appointment
Contact your insurer as soon as it is practical to explain the escape of water. Ask whether your policy includes trace-and-access cover, whether the investigation or opening needs prior approval, and what evidence they expect. A claim reference and written instructions are useful. Do not assume that a policy covering water damage automatically covers every expense involved in finding and fixing the source.
Know which part of the work you are claiming for
The investigation, opening to reach a concealed pipe, repairing the pipe, drying the building and reinstating finishes are distinct activities. Insurers may assess them differently. The Leak Seaker £1,750 residential package includes detection, necessary access, plumbing repair, parts, testing and the report. Drying and decorative or remedial reinstatement are excluded, so discuss those separately when planning the overall recovery.
Give the insurer a coherent evidence bundle
Our Written Trace & Access report explains the relevant observations, methods, source findings and work. Supporting photographs are included where appropriate. Keep the report, invoice, booking confirmation and insurer correspondence together. If an insurer asks for a particular item, tell us before attendance so the reporting requirement can be considered as part of the job.
Understand what the report can achieve
A good report helps an insurer assess the evidence. It does not rewrite the policy, remove an excess or guarantee acceptance. You may be able to recover some or all eligible costs, but the decision remains with the insurer. Ask for an explanation of any payment decision and retain the complete record if the insurer requests more information.
How Leak Seaker can help
Our leak detection for insurance claims starts with the symptoms and relevant history. For an agreed residential job, the £1,750 package includes specialist detection, necessary access, plumbing repair, parts, testing and an Written Trace & Access report, with a one-year workmanship warranty.
Decorative and remedial reinstatement is excluded. Cover and reimbursement depend on your insurer and policy. Commercial instructions are quoted separately.
Explore the £1,750 package