The detail
before the decision.

For the agreed residential job, £1,750 includes investigation, specialist leak detection, tracing, necessary access or excavation, the plumbing repair, parts, materials, appropriate retesting and an Written Trace & Access report. It includes any applicable tax and a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.

You can submit our Written Trace & Access report and invoice to support a claim. Whether you can recover some or all of the cost depends on your policy, its trace-and-access provisions, excess, limits and your insurer’s decision. Ask about approval before the work. A report supports the evidence; it does not guarantee reimbursement.

Yes. Necessary access or excavation and the plumbing repair are included for the agreed residential job, alongside the detection and report. Restoring tiles, flooring, plaster, paint, cabinetry, paving or landscaping is separate. We explain the proposed access and its effect on finishes before proceeding.

There is no extra hourly surcharge simply because the agreed residential job takes longer. The £1,750 price applies to the scope confirmed before booking. Unrelated faults or work outside that agreed scope must be discussed and agreed separately.

After we confirm the job and appointment, the booking deposit is £100. It is deducted from the £1,750 total, leaving £1,650. An enquiry does not book a visit, take payment or reserve an appointment.

A one-year workmanship warranty applies to all work we carry out within the agreed package. It relates to our workmanship, rather than insuring every existing pipe or unrelated fault in the property. Keep the report and invoice, and raise a concern promptly so it can be assessed under the written warranty terms.

Yes. Leak Seaker provides Leak detection and repair engineers for the work being undertaken. Ask for the relevant qualification and insurance information when arranging the job. Work needing a separate specialist qualification, such as work on gas appliances, must be undertaken by the appropriately registered professional.

We use quality, suitable water-supply fittings, selected for the actual application. Approval is specific to the product and its installation conditions; it is not a certification of the whole company. Heating components and other materials must also suit the system, pipe material, temperature and pressure.

We start with suitable non-invasive checks to reduce unnecessary opening. No method can guarantee a completely damage-free investigation in every property. Once the evidence supports a location, targeted access may be needed to confirm the source and repair it.

Availability is confirmed for your postcode and the job. We do not promise an unconfirmed same-day appointment or completion time. Tell us if water is escaping actively, an occupied area is affected or isolation cannot be maintained.

Our coverage includes Berkshire, Buckinghamshire, Surrey, west and south-west London, north Hampshire and selected areas of Hertfordshire, Oxfordshire and Bedfordshire. Check the location directory and provide your full postcode; an appointment is confirmed for the actual address.

No. The advertised offer is residential. Commercial premises, complex shared networks and site-specific business requirements are assessed and quoted separately. We agree the scope, access, testing and reporting before instruction.