Coordinate building access before the visit
Parking arrangements, loading restrictions, entry systems, concierge hours and service-riser permissions can affect the practical visit. For a leak between flats, access above the visible damage may be essential. Arrange an authorised contact with the landlord or managing agent and share any communal-supply information.
The residential service in London
The agreed £1,750 package includes investigation, specialist leak detection, tracing, necessary access or excavation, plumbing repair, parts, materials, appropriate testing and an Written Trace & Access report. Applicable tax is included. A £100 booking deposit is deducted from the total, leaving £1,650.
Leak detection and repair engineers choose appropriate methods for the system and conditions. Suitable water-supply fittings are selected for the repair, and all work we carry out under the agreed scope has a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.
Insurance reporting for your property
If you intend to claim, ask your insurer about approval, trace-and-access cover and the evidence required before work starts. Tell us the claim reference and any reporting instructions. The report can support your submission, but the insurer applies the policy terms, excess and limits and decides reimbursement.
Before requesting a visit
- Send the full postcode and explain whether the property is residential or commercial.
- Describe the symptoms and any water-meter or heating-pressure changes.
- Share existing reports, photographs and known pipe routes.
- Confirm who can authorise testing, access and plumbing repair.
- Mention shared supplies, restricted access and any insurer instructions.