Give us a useful history of the leak
Include meter or pressure behaviour, the dates of earlier visits and any written findings. In a rented or managed property, confirm who can authorise testing and access. Shared water networks need their responsibilities and isolation arrangements understood before a residential package is confirmed.
The residential service in Hertfordshire
The agreed £1,750 package includes investigation, specialist leak detection, tracing, necessary access or excavation, plumbing repair, parts, materials, appropriate testing and an Written Trace & Access report. Applicable tax is included. A £100 booking deposit is deducted from the total, leaving £1,650.
Leak detection and repair engineers choose appropriate methods for the system and conditions. Suitable water-supply fittings are selected for the repair, and all work we carry out under the agreed scope has a one-year workmanship warranty. Decorative and remedial reinstatement is excluded.
Insurance reporting for your property
If you intend to claim, ask your insurer about approval, trace-and-access cover and the evidence required before work starts. Tell us the claim reference and any reporting instructions. The report can support your submission, but the insurer applies the policy terms, excess and limits and decides reimbursement.
Before requesting a visit
- Send the full postcode and explain whether the property is residential or commercial.
- Describe the symptoms and any water-meter or heating-pressure changes.
- Share existing reports, photographs and known pipe routes.
- Confirm who can authorise testing, access and plumbing repair.
- Mention shared supplies, restricted access and any insurer instructions.